Small businesses owners are hard-pressed for managing with scarce resources. How can technology ease their stress levels? Information Technology (IT) is often touted as the magic potion that has solutions for almost any business ailment. But IT is a confusing world of jargon, with incomprehensible abbreviations like ERP, CRM, SFA, SCM, EAI, BPM … and so on. How does a small business owner make sense of all this jargon, and what is a practical approach to adopting IT? This is the first article that begins the series to analyze and answer this question. Read more →